II. |
Commitment to Quality and Customer Satisfaction |
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A. |
Commitment - Irwin & Leighton is completely committed to
quality in all aspects of its business. Each operation is focused on achieving
consistent customer satisfaction through the involvement of professionals who are
committed to the highest standards of quality for each project and the leadership
of senior management.
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B. |
Comprehensive Quality Systems are in place that allocate
individual responsibility and require management's involvement in the use of proven
procedures. These systems include procedures for:
1. Project Planning
2. Trade Contractor Selection
3. Incoming Material Quality
4. Jobsite Quality
5. Cost Control
6. Safety and Health
7. Scheduling and Expediting
8. Invoice and Payment Processing
9. Project Close Out
The effectiveness of the Comprehensive Quality Systems is reviewed at regular
planning sessions; required improvements are implemented through input from employees
and management.
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C. |
Improvement - Irwin & Leighton's organization clearly
defines lines of authority and provides avenues of communication for ongoing
maintenance and improvement of corporate policies and procedures. |
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D. |
Operations - Each customer benefits from Irwin & Leighton’s
unique organization and staffing which requires key employees and principals to be
directly involved in the use of the Comprehensive Quality Systems on a daily
basis. |
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E. |
Training and Innovation - Regular technical seminars and
training sessions are held with employees to review and discuss customer relations,
subcontractor relations, current technology, quality issues, problem trends, etc.
Through the training programs, Irwin & Leighton's staff is knowledgeable of state
of the art construction techniques and technological improvements.
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To view or review sections of Irwin & Leighton’s Corporate Excellence Program, click on the links below. |
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